Request a refund
We’ll review the details and handle your refund request. You’ll hear from us by email within 3 business days.
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Refund Policy
How failed generations, refunds, and disputes affect Otsukare Summer AI passes.
10/15/2026
Video passes are one-time purchases. There is no subscription to cancel. A confirmed failed generation returns that generation's pass according to the current order status. Closing the tab or losing the connection does not by itself make a generation failed.
Refunds and disputes
A payment refund or a card dispute is separate from returning a pass after a failed generation. If a paid invoice is refunded or disputed, the related unused passes are revoked. Passes already consumed by a completed video are not silently converted into general credits.
How to ask
Use the refund request on this page or email the support address. Asking for a refund does not create a free video or add passes before the payment provider confirms the outcome.
Contact
For questions about your account, photos, videos, or purchases, write to support@otsukaresummerai.com.